Faqs
All your questions about our service
Our most frequently asked questions.If you have any other questions please don’t hesitate to give us a call.
Boiler Installation
Your boiler comes with a manufacturer’s warranty covering parts and labour, provided it’s serviced annually by a qualified engineer. We’ll help with registration and ensure you understand the terms.
A Gas Safe registered engineer will install your boiler safely and professionally, ensuring top-quality service.
Any additional costs due to unforeseen issues will be discussed and approved by you before proceeding.
Payments are flexible, with a deposit upfront and the balance upon completion. We accept multiple payment methods.
Boiler Cover
Your County policy starts on the day your application is submitted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
You should be able to cancel and switch to County. For more information, please call our sales team on 07737 251891 .
If you cancel the policy within 14 days of setting up your plan, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess. If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00 AM or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 0800 111 999.
Our boiler services usually take place between March and October. When you sign up for one of our plans, we’ll be in touch to let you know which month you’re scheduled for. When your service is due, an engineer will be in contact to fix a date and time that suits you.
Boiler Repairs
If your radiators are not getting hot, or if you’re not getting any hot water from your taps or shower, this could indicate a problem with your boiler’s heat exchanger or pump.
Rattling, banging or other unusual noises coming from your boiler may be a sign of a problem with the pump, fan or heat exchanger.
If your boiler’s pilot light won’t light or keeps going out, this could indicate a problem with the thermocouple or gas valve.
A drop in your boiler’s pressure could be caused by a leak in the system or an issue with the Expansion vessel or pressure relief valve.
In colder weather, the condensate pipe that carries waste water from your boiler to the drain outside can freeze over, causing your boiler to shut down.
If your heating system won’t respond to changes in your thermostat settings, it could be a problem with the thermostat itself, or with the wiring connecting it to your boiler.
A leak in your boiler could be caused by a damaged seal, a corroded pipe, or a faulty pressure relief valve.
If your boiler keeps switching off before it reaches the desired temperature, it could be a sign of a faulty thermostat, pressure sensor or pump.
New Boilers
We get asked this question more than any other. This is why we created our online quotation tool — it takes your needs into account so our team can follow up with a personalised, tailored quotation based on the information you've provided.
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24 hours of acceptance of our quotation.
Our Boilers come with between 5-12 years of Parts and Labour Warranty direct from the Manufacturer! Meaning you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.
We offer a range of payment options. Finance options are currently being updated. You can also choose to pay by cash or cheque.
We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
