In this Privacy Policy, references to “we”, “us”, “our” and “the Company” refer to COUNTY BOILERS LIMITED.
We use information from our customers and website visitors to improve our services. We respect your privacy and take it very seriously. For more information about how we use and protect your data, please read the details below. All data is stored securely within our online database.
What information do we collect and how do we use it?
We only collect personal information when you contact us via our contact form, email, text message, telephone, or through third-party companies where you have requested work.
The information we may collect includes:
- Name
- Address
- Telephone number
- Email address
- Payment and transaction data
We may also collect feedback about our services via feedback forms or third-party review platforms such as Google Reviews, Trustpilot and similar providers. If you do not wish for your comments to be displayed publicly, please let us know.
We may record telephone calls for training and quality assurance purposes and to help improve our services.
When do we collect your data?
We collect and store your data when you request:
- A quotation for work
- A property survey
- Work to be carried out
- Contractors to work on your or our behalf
How long do we keep your data?
Data retention is categorised as follows:
Quotations not accepted
If you request a quotation that is not accepted, we will retain your data for up to five (5) years. If the work is not accepted within this period, your data will be deleted.
Accepted quotations
Where work has been accepted, we will retain records unless you request deletion. Retaining records helps both us and our customers with future enquiries, warranties, servicing history and repeat work.
Completed work without a quotation
For work completed without a formal quotation (such as servicing or repairs), we will retain records unless you request their deletion.
Cookies
Certain information, such as IP addresses, site navigation, browser type, operating system and time spent on our website, may be stored on our servers in small data files known as cookies. These cookies do not personally identify you.
This information is used internally for website traffic analysis. While we take reasonable steps to protect this data, we cannot accept responsibility for its security beyond reasonable control.
We use Google Analytics to analyse website usage. Google Analytics uses cookies to generate statistical information about how visitors use our website. This information is used solely to create usage reports. Google stores this data in accordance with its own privacy policy, which can be viewed at: https://www.google.com/privacypolicy.html.
Most browsers allow you to block or restrict cookies. Please note that blocking cookies may affect the functionality of our website.
Security of information
We use a range of technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.
We do not sell or share your personal information with third parties, except where required to fulfil services requested by you or where legally required.
While we take all reasonable steps to safeguard your information, we cannot be held liable for unauthorised access where this occurs without negligence on our part.
Google Analytics
We use Google Analytics to collect anonymised information about how visitors use our website. This data helps us understand visitor behaviour and improve our website. We do not use this data to identify individuals, nor do we allow Google to do so.
Consent
Any permissions, consents or preferences you provide to us are recorded and respected in line with this Privacy Policy.
Summary
This Privacy Policy outlines how COUNTY BOILERS LIMITED handles your personal information and forms part of our website Terms and Conditions.
This Privacy Policy applies only to COUNTY BOILERS LIMITED and does not cover third-party websites that may be linked from our site. We are not responsible for the privacy practices of other websites and encourage you to review their policies when leaving our site.
Further details
For further information about this Privacy Policy, please contact us at:
info@countyboilersltd.co.uk
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.
Contact details
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: info@countyboilersltd.co.uk
Post:
Customer Services, County Boilers Ltd,
Planet House, North Heath Lane,
Horsham, RH12 5QE
